Delivery

How We Deliver

Please thoroughly read through this information on how we deliver our good as not all properties suit this method.

We will endeavour to deliver your order on the day requested, but please note delivery dates are unfortunately NOT GUARANTEED as we use third party hauliers and problems can occur that are beyond our control. eComposite Products are not liable or responsible for any delays or any costs that may be incurred as a result of this. Please don’t arrange for a gardener or builder to come to install the goods until they have arrived.

We deliver to Mainland UK – Any Irish or EU deliveries please contact us and we can arrange a quote for transport. Please note that any orders shipped from the UK to the EU may incur Local Duty / VAT charges which eComposite Products is not liable for, this is the customers responsibility to pay.

Please Note – Charges will be incurred if you have unsuitable access or deliveries are aborted. Read more in our T&C’s.

Composite Fence Delivery

Format: Video

Click here to watch

Gabion Stone Delivery

Format: Video

Click here to watch

Vehicle Size & Order Offloading

Please note that the delivery will NOT be on a Hiab Vehicle, so cannot be craned off. All deliveries are made with a tail lift offload. If you are ordering a large quantity (10 tonnes or more) we can request with our Haulier to find alternative offload methods – Please call us to discuss.

Delivery vehicles will be made on an 18 Tonne Vehicle, unless otherwise requested. Please check that you have sufficient access to accommodate this size vehicle at your chosen point of delivery.

A smaller 7.5 tonne vehicle can be requested, subject to Haulier availability (This can delay delivery by upto two working days) – This must be done during the ordering process so we can submit the requests.

Please Note – Charges will be incurred if you have unsuitable access. Read more in our T&C’s.

The Driver will unload using one of two methods depending on the size & weight of the goods ordered. Small items via Tuffnells are carried by hand from the vehicle and left at your desired place. Palletised orders via Palletways will be unloaded by a manual pallet truck to push or pull the goods into position. The pallet truck can only be operated on a flat, level and solid surface which is free from grass or gravel. Pallet Deliveries are kerbside this is the hauliers service and it is at the drivers discretion on whether goods are left kerbside or on your property.

Deliveries can be made between the hours of 8am to 6pm

Access & Route To Your Property

Please ensure that the road approaching your property is also suitable for an 18 tonne vehicle to gain access. Please make sure that the route to your chosen delivery address has no weight restrictions, is free from low hanging branches or obstacles (including Parked Cars) which may cause damage to, or obstruct delivery vehicles. Goods will be placed as near to your property as the driver deems safe, the service is for kerbside delivery however it is at the drivers discretion on whether goods are left kerbside or on your property.

If you have a minimum opening width of 3m access the vehicle may be able to gain access but this is not guaranteed. If the driver considers your access unsuitable for whatever reason they are within their rights to refuse to unload or leave it as near as possible to the required destination.

Receipt of Goods

Please make sure you are available to receive the order and sign for the materials, or have made prior arrangements for a third party to do so on your behalf.

If you are not going to be in to receive your goods and do not have anyone who can sign on your behalf then please call us to discuss it. We can sometimes organise with our hauliers to leave the goods without signature, however this lessens the chance of the goods being left exactly where you would like them.

We do request you are available by phone if you are not at home to receive your delivery. Failure to notify us of any delivery restrictions may delay receipt of your order, or may incur additional costs for failed or re-deliveries. These will be charged to you at cost in line with our terms and conditions.

Returns

Customers must notify eComposite Products within 7 days of delivery for any items needing to be returned or if any items are missing or incorrect. If items are received incorrect, eComposite Products will require photos of the goods to ensure this is resolved appropriately. Notification must be made in writing to; sales@ecompositeproducts.co.uk. Once you have opened and installed your order, it is presumed you have fully checked the order and is no longer returnable.

If all or part of your order is returned and found on return that it has been installed, no refund will be given and you will be given 7 days to collect or arrange collection prior to our disposal.

Upon receipt of a return notification, you will be sent a ‘Returns Form’ to fill in and attach to the items you are returning. This will assist us with the refund process as we can tie up any returns.

Please Note – Customers are responsible for arranging and paying return delivery, any deliveries require the following information attached and included on the order. We suggest that customers take photos prior to dispatch and insuring the products for return, in case of damage in transit.

Any goods that have been altered or bought bespoke for the customer are NON-refundable or returnable.
All returns are subject to a 20% re-stocking fee.